Refund policy

Return & Refund Policy

At Zyqora, we want you to be completely satisfied with your purchase.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our error)

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will:

  • Send a replacement OR
  • Issue a full refund

Contact Us

For any return or refund requests, contact us at:

support@zyqora.com.au